Refund policy

Deposits

  • All deposits are fully refundable prior to your remaining balance being captured.
  • To request a cancellation and deposit refund, please email help@flowspacemats.com with your order details before the product ships.

Remaining Balance & Completed Orders

  • Once your remaining balance is captured and the product has shipped, refunds are not available—provided the item is delivered in working and undamaged condition.
  • If your product arrives defective or damaged, please reach out within 7 days of delivery with clear photo or video proof for review.

Warranty

  • All FlowSpace products include a 12-month limited warranty covering manufacturing defects.
  • Warranty claims require photo or video documentation sent to help@flowspacemats.com.
  • Upon verification, we will repair, replace, or issue credit for the defective product at our discretion.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@flowspacemats.com.